Jun 25

Written by:
6/25/2011 1:30 PM 

A while back I wrote about the High CPU Usage When Carbonite Tries to Backup Running Apps problem. I still experience this problem from time to time and sometimes that solution doesn't work. When it doesn't, it seems the only other solution is to manually uninstall and reinstall Carbonite to remove any "zombie" backups.

Note: Before you do any reinstall, you may want to record which, if any, folders you have excluded from backups in the System Preferences > Carbonite panel. It appears that Carbonite remembers your settings online, but if they changed recently, they may not all be saved.

Here are the steps to do uninstall and reinstall from Carbonite tech support:

Please follow the steps below to manually remove Carbonite’s program files:

1. Restart your Computer.
2. Control click on Finder on the dock and select ‘Go to Folder’.
3. Type /Library/Application Support/ into the window that appears.
4. Move the ‘Carbonite’ folder to the Trash.
5. Control-click on the Application Support folder in the header bar and click the Library folder.
6. Go to the Contextual Menu Items folder and move ‘CarboniteCMM.bundle’ to the trash.
7. Go back to the /Library folder and go into the LaunchAgents folder.
8. Delete ‘com.carbonite.launchd.carbonitealerts.plist’ and ‘com.carbonite.launchd.carbonitestatus.plist’.
9. Go back to the /Library folder, and to into LaunchDaemons.
10. Move ‘com.carbonite.launchd.carbonitedaemon.plist’ to the trash.
11. Go back to the /Library folder, and to into PreferencePanes.
12. Move ‘Carbonite.prefPane’ to the Trash.
13. Restart your computer again.
14. Empty your trash.

You can reinstall Carbonite by logging into your Carbonite account and clicking the ‘Reinstall’ button. Reinstalling Carbonite will not affect your previously backed up data. It will resume your backup from where it last left off.